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Richardson Price Promise – Terms and Conditions

  • Richardson Price Promise – Terms and Conditions

    • The Richardson Price Promise does not apply to the following rate types:
    • Special “exclusive offers” or “online coupons” or email solicitations not intended for the general public;
    • Rates not publicly available, such as negotiated Group or Corporate rates.
    • Any other unpublished or private rates or sites requiring login.

    Comparison Rates:

    The Comparison Rate must be found on a website available to be booked by the general public other than our Websites within 12 hours of booking your hotel room on our Website.

    The Comparison Rate must be for the same reservation date(s), same room type and standard of that room  (i.e., room size and amenities), same number of guests, same currency as the Brand Website confirmation email, and the same payment and refund policies and restrictions must apply.

    In order to make your booking, taking advantage of our promise, please send a screen capture shot of the final reservation page where payment is required, to our email address reservations@richardsonhotels.co.uk and we will respond promptly.

    The rates will be compared net of any taxes, gratuities, or any other fees associated with the room rate; however, if the Brand Website rate has taxes included, we will verify that the total cost of your Comparison Rate is lower so that prices are compared on a relative basis. Claims will be denied when the difference between the Comparison Rate and the rate on the Brand Website is less than 2GBP or equivalent.

    When a claim covers a stay for multiple, consecutive nights, the rates will be reviewed based on the average over the entire stay (the total consecutive nights stayed by the same guest or guests in the same hotel, regardless of the number of check-ins or check-outs or separate reservations). Comparison Rates applicable to only a portion of the reservation will not be honoured.

    We are 100% positive that booking direct is the best way, that if you find a lower price elsewhere online within 24 hours of booking,  we will reward you with a price match and also a complimentary room upgrade (subject to availability).

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